Terms and Conditions.

 

Cancelling an order

This cancellation policy does not affect your rights when we are at fault for example, if goods are faulty or mis described.

When you cancel you do not have to give any reason for the cancellation however a brief explanation would help us to improve the service we offer to customers in the future.

If you cancel after delivery, you must return the goods to us (see below) at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you are unable to return the goods, we will collect them but will have to charge you the full cost of collection. All return items must be resalable in ‘as new’ condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). If the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

With the exception of faulty goods, return postage cannot be refunded and we are unable to give refunds (if applicable) until the goods have been received by us.

Faulty or damaged goods

Every item in an order is always thoroughly checked prior to dispatch. In the unlikely event goods arrive damaged please contact us stating the nature of the problem and we will arrange a replacement for you at no extra charge.

If the goods arrive as described but are found to be faulty within 7 days after delivery, then you may reject them and claim a full refund including the cost of returning the item. Please contact us as soon as the fault is found to discuss the matter further.

Returns Procedure

If you wish to return an item please contact us by email or phone within 7 working days of receipt of the goods. If contacting by email please include your full name and address, order details and details of the reason for the return and whether you want a refund or a replacement. We will contact you shortly afterwards to organise the return.

With the exception of faulty goods, return postage cannot be refunded and we cannot give order refunds until the goods have been received back.

When returning goods we strongly recommend you obtain proof of posting and insurance as we cannot be responsible for parcels lost in transit.

Before making a return please email info@driftwoodmirror.co.uk for instructions.

Refunds

Refunds can only be made to the original method of purchase.

We will refund your original delivery charge when a product is faulty or damaged.

All refunds when agreed will be made within 30 days.

Cookies

At Driftwood Furnishings we value your online privacy and as such we have set out below which cookies are placed when you visit and use our website and its services. We have taken this step in response to Regulation 6 of the UK Privacy and Electronic Communications Regulations 2003.

The only cookies on this site are used if you tick to keep your name and address on the checkout, if you don’t wish to do this or want to turn off your cookies it should not detract from the experience of using this website. If you have any questions relating to cookies and their use please contact us and will do our best to answer your concerns.

Privacy, Data Protection & Newsletters

We do not store or have any access to your credit card information. Nor will we pass any of your personal information to any third party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. We will only use the information that we collect about you in accordance with the Data Protection Act 1998. All payments are done via Paypal and we don’t hold or have access to any personal information about credit cards or bank details what so ever.

Non sensitive Information collected from you will be used only internally by Driftwood Furnishings for the following purposes:

processing your order – confirming stock availability and delivery dates
sending information to you about our products or services
replying by either phone or email to your questions or comments
or as otherwise may be described at the point of collection
If you provide contact information, we may contact you to clarify your order, comment or question, to obtain or provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services.

Newsletters

If you have purchased a product from us in the last year or received a previous newsletter or subscribed to our newsletter direct from the site then we may also from time to time send you newsletters or details of new products or offers that you might be interested in. You will receive no more than a maximum of 4 emails in any year (but this may well be less) and these will usually be sent around Christmas, January/February, Easter and the start of the Summer. You can of course unsubscribe/opt-out from receiving these emails at any time by emailing us at unsubscribe@DriftwoodFurnishings.co.uk or contacting us through our contact form.

Liability

Driftwood Furnishings will try to ensure that the information available on the website at any one time is true and accurate but cannot accept responsibility for any errors made.

All sizes are approximate. It is very difficult to accurately portray the actual colour of products or fabrics in a web picture, due to differing screen resolutions, and natural product variations. We endeavour to give the best portrayal of colour, but we cannot guarantee this.

We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services without prior notice.

Our team will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Driftwood Furnishings makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

Driftwood Furnishings does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Driftwood Furnishings will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law.

Copyright & Law

The contents of these pages (including pictures, designs, logos, photographs, text and software) are the copyright of Driftwood Furnishings. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Additional

These terms and conditions contain the entire agreement between you and Driftwood Furnishings relating to your purchase. You are responsible for reading all information in these Terms and Conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

Law

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.